Who we are

What we do

Great Outcomes manages new centre development and performance improvements for best practice in existing service delivery operations. We also undertake service research, and lead professional development and training delivery.

Great Outcomes works in most industry sectors including; Agriculture, Banking and Finance, Business Services, Education, Government, Healthcare, Insurance, Telecommunications and more.

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Featured Event


Advanced Workforce Management

October 21 @ 8:30 am
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Advanced Workforce Management - Classroom Course Register Now! Learn Advanced Workforce Management Techniques to Apply in your Contact Centre ...

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Upcoming Events

  1. Quality Monitoring & Assurance Series – Winter 2015

    July 22 @ 1:00 pm - September 16 @ 2:30 pm
  2. Calculating Call Centre Staff

    August 4 @ 1:00 pm - 2:30 pm
  3. First Class Phone Manners

    August 5 @ 10:00 am - 11:30 am
  4. Defining Call Standards: What a call should sound like

    August 5 @ 1:00 pm - 2:30 pm
  5. Making the Match

    August 6 @ 10:30 am - 12:00 pm
  • "Connecting us to Great Outcomes is what made the project work". Jim Mazza, COO, Travelsavers
  • “Giles and his team at Great Outcomes were instrumental in the project success”Alex McGregor, Animal Health Board
  • “Your knowledge of the call centre industry was invaluable when it came to exploring the options available to the Department”.Brian Paton, DOC
  • “a far higher level of performance and operational capability than we had before”. Bruce Tinsley, previously CIO, Corporate Services, PGG Wrightson

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