Who we are
Great Outcomes is one of New Zealand’s longest established customer service management consultancies. In the field of omni-channel customer service delivery, Great Outcomes offers New Zealand’s broadest service consultancy capability. Our reputation and capability is in contact centre software, customer experience research, and workforce optimisation. We provide unrivalled expertise in service performance measurement and analysis.
The company was established in 2001, we have offices in Auckland with clients throughout New Zealand and Australia in most industry sectors.
What we do
Great Outcomes leads the implementation of cloud based contact centre software. We are a global partner of 8x8 Communications Cloud, and injixo workforce management, assisting our clients to deliver more rewarding experiences with every customer contact. We empower businesses by giving them the tools to support remote, mobile and home based workers anywhere. Connect with every customer, every time, using the methods they prefer.
We design and deliver customer experience research, using QuestionPro survey tools for expert questionnaire design and survey management. Great Outcomes analytical methods provide better insights for a clearer understanding of customer service performance.