Who we are

Giles Potter, Director of Great Outcomes established the contact centre consultancy in 2001 and continues to lead the company today. We have offices in Auckland, with clients throughout New Zealand and Australia in many industry sectors.

Great Outcomes is the partner of injixo, the specialist cloud based workforce management application for contact centres. We are also the partner of The Call Center School, and deliver its internationally respected training courses.

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What we do

Great Outcomes manages new centre development and performance improvements for best practice in existing service delivery operations. We also undertake service research, and lead professional development and training delivery.

Great Outcomes works in most industry sectors including; Agriculture, Banking and Finance, Business Services, Education, Government, Healthcare, Insurance, Telecommunications and more.

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Featured Event


Advanced Workforce Management

October 21 @ 8:30 am
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Advanced Workforce Management - Classroom Course Register Now! Learn Advanced Workforce Management Techniques to Apply in your Contact Centre ...

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Upcoming Events

  1. Quality Monitoring & Assurance Series – Winter 2015

    July 22 @ 1:00 pm - September 16 @ 2:30 pm
  2. Teamwork Template

    September 4 @ 10:30 am - 12:00 pm
  3. Skill-Based Routing Design

    September 8 @ 1:00 pm - 2:30 pm
  4. Selling through Service

    September 9 @ 10:00 am - 11:30 am
  5. Voice of the Customer

    September 9 @ 1:00 pm - 2:30 pm
  • "Connecting us to Great Outcomes is what made the project work". Jim Mazza, COO, Travelsavers
  • “Giles and his team at Great Outcomes were instrumental in the project success”Alex McGregor, Animal Health Board
  • “Your knowledge of the call centre industry was invaluable when it came to exploring the options available to the Department”.Brian Paton, DOC
  • “a far higher level of performance and operational capability than we had before”. Bruce Tinsley, previously CIO, Corporate Services, PGG Wrightson