Who we are

Giles Potter, Director of Great Outcomes established the contact centre consultancy in 2001 and continues to lead the company today. We have offices in Auckland, with clients throughout New Zealand and Australia in many industry sectors.

Great Outcomes is the partner of injixo, the specialist cloud based workforce management application for contact centres. We are also the partner of The Call Center School, and deliver its internationally respected training courses.

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What we do

Great Outcomes manages new centre development and performance improvements for best practice in existing service delivery operations. We also undertake service research, and lead professional development and training delivery.

Great Outcomes works in most industry sectors including; Agriculture, Banking and Finance, Business Services, Education, Government, Healthcare, Insurance, Telecommunications and more.

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Featured Event

$375.00 + GST

Voice of the Customer

March 11, 2015 @ 1:00 pm
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Learn opportunities to become the conduit for the "voice of the customer" to the entire enterprise

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Upcoming Events

  1. Data Collection and Analysis

    January 20, 2015 @ 1:00 pm - 2:30 pm
  2. The Power of One

    January 21, 2015 @ 10:00 am - 11:30 am
  3. Building a Quality Form Pt 1

    January 21, 2015 @ 1:00 pm - 2:30 pm
  4. Quality Monitoring & Assurance Series 2015

    January 21, 2015 @ 1:00 pm - 2:30 pm
    |Recurring Event (See all)
    Weekly seminar
  5. Making the Match

    January 22, 2015 @ 1:00 pm - 2:30 pm
  • "Connecting us to Great Outcomes is what made the project work". Jim Mazza, COO, Travelsavers
  • “Giles and his team at Great Outcomes were instrumental in the project success”Alex McGregor, Anamial Health Board
  • “Your knowledge of the call centre industry was invaluable when it came to exploring the options available to the Department”.Brian Paton, DOC
  • “a far higher level of performance and operational capability than we had before”. Bruce Tinsley, previously CIO, Corporate Services, PGG Wrightson