Who we are
Giles Potter, Director of Great Outcomes established the contact centre consultancy in 2001 and continues to lead the company today. We have offices in Auckland, with clients throughout New Zealand and Australia in many industry sectors.
Great Outcomes is the partner of injixo, the specialist cloud based workforce management application for contact centres. We are also the partner of The Call Center School, and deliver its internationally respected training courses.
What we do
Great Outcomes manages new centre development and performance improvements for best practice in existing service delivery operations. We also undertake service research, and lead professional development and training delivery.
Great Outcomes works in most industry sectors including; Agriculture, Banking and Finance, Business Services, Education, Government, Healthcare, Insurance, Telecommunications and more.