Who we are

Great Outcomes is one of New Zealand’s longest established customer service management consultancies. In the field of omni-channel customer service delivery, Great Outcomes offers New Zealand’s broadest service consultancy capability. Our reputation and capability is in contact centre software, customer experience research, and workforce optimisation. We provide unrivalled expertise in service performance measurement and analysis.

The company was established in 2001, we have offices in Auckland with clients throughout New Zealand and Australia in most industry sectors.

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What we do

Great Outcomes leads the implementation of cloud based contact centre software. We are a reseller of 8x8 Global Cloud Communications, and injixo workforce management, assisting our clients to deliver more rewarding experiences with every customer contact. We empower businesses by giving them the tools to support remote, mobile and home based workers anywhere. Connect with every customer, every time, using the methods they prefer.

We design and deliver customer experience research, using QuestionPro survey tools for expert questionnaire design and survey management. Great Outcomes analytical methods provide better insights for a clearer understanding of customer service performance.

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Upcoming Events

Fri 30

Quality Monitoring & Assurance Series

September 14 @ 1:00 pm - November 9 @ 2:30 pm
New Zealand
Fri 30

Workforce Management Series

September 20 @ 1:00 pm - November 22 @ 2:30 pm
New Zealand
Fri 30

Frontline Fundamentals Series

September 21 @ 10:00 am - November 16 @ 11:30 am
New Zealand
Fri 30

Operations & Business Management Series

September 22 @ 10:30 am - November 24 @ 12:00 pm
New Zealand
Fri 30

Call Centre Team Leaders Series

September 23 @ 10:30 am - November 25 @ 12:00 pm
  • "Connecting us to Great Outcomes is what made the project work". Jim Mazza, COO, Travelsavers
  • “Giles and his team at Great Outcomes were instrumental in the project success”Alex McGregor, Animal Health Board
  • “Your knowledge of the call centre industry was invaluable when it came to exploring the options available to the Department”.Brian Paton, DOC
  • “a far higher level of performance and operational capability than we had before”. Bruce Tinsley, previously CIO, Corporate Services, PGG Wrightson