This two day Classroom course is a series 7 core programs to strengthen your Quality Assurance and Customer Experience Measurement programme.  Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 24-25 January 2018, Wednesday - Thursday Time: NZT 8:30 - 5:00pm. Quality Monitoring and Assurance plays an integral role in shaping culture and behaviours within contact centres.  All employees will have a tendency to behave according to how they are measured, and as such ensuring…