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Quality Assurance Classroom Course Course Outline


June 21 - June 22

New Zealand

This two day Classroom course is a series 7 core programs to strengthen your Quality Monitoring and Assurance programme.  Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 21-22 June 2017, Wednesday – Thursday Time: NZT 8:30 – 5:00pm. Quality Monitoring and Assurance plays an integral role in shaping culture and behaviours within contact centres.  All employees will have a tendency to behave according to how they are measured, and as such ensuring that measurement…

$2,750

Workforce Management 1-2-3 Classroom Course Course Outline


August 23 - August 24

New Zealand

Get the right number of staff in place at the right time, whilst reducing costs and improving staffing and scheduling efficiencies. This two day Classroom course is a series of 8 core programs covering the full array of Workforce Management topics of Forecasting, Scheduling, Real Time Management, and Reporting. Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 23-34 August 2017, Wednesday – Thursday Time: NZT 8:30 – 5:00pm. Workforce Management 1-2-3 provides participants with the theory…

$2750
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