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Contact Centre Supervision Classroom Course Course Outline


December 7 - December 8

Mercure Hotel,
8 Customs St. East
Auckland,1010New Zealand

This two day Classroom course is a series of 10 core programs that provides a complete range of Team Leadership topics for contact centre leadership, new or experienced.   Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 7-8 December 2017, Wednesday – Thursday Time: NZT 8:30 – 5:00pm.   The Contact Centre Supervision Classroom Course provides participants with proven approaches for selecting the right staff, monitoring and measuring performance, making best use of contact centre management information,…

$2,750

Quality Assurance and Customer Experience Measurement Course Course Outline


January 24, 2018 - January 25, 2018

New Zealand

This two day Classroom course is a series 7 core programs to strengthen your Quality Assurance and Customer Experience Measurement programme.  Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 24-25 January 2018, Wednesday – Thursday Time: NZT 8:30 – 5:00pm. Quality Monitoring and Assurance plays an integral role in shaping culture and behaviours within contact centres.  All employees will have a tendency to behave according to how they are measured, and as such ensuring…

$2,750
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