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Quality Assurance and Customer Experience Measurement Course Course Outline


August 9 - August 10

New Zealand

This two day Classroom course is a series 7 core programs to strengthen your Quality Assurance and Customer Experience Measurement programme.  Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 9-10 August 2017, Wednesday – Thursday Time: NZT 8:30 – 5:00pm. Quality Monitoring and Assurance plays an integral role in shaping culture and behaviours within contact centres.  All employees will have a tendency to behave according to how they are measured, and as such ensuring…

$2750

Workforce Management 1-2-3 Classroom Course Course Outline


October 18 - October 19

New Zealand

Get the right number of staff in place at the right time, whilst reducing costs and improving staffing and scheduling efficiencies. This two day Classroom course is a series of 8 core programs covering the full array of Workforce Management topics of Forecasting, Scheduling, Real Time Management, and Reporting. Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 18-19 October 2017, Wednesday – Thursday Time: NZT 8:30 – 5:00pm. Workforce Management 1-2-3 provides participants with the theory…

$2750
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