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Workforce Management 1-2-3 Classroom Course Course Outline


October 25 - October 26

New Zealand

Get the right number of staff in place at the right time, whilst reducing costs and improving staffing and scheduling efficiencies. This two day Classroom course is a series of 8 core programs covering the full array of Workforce Management topics of Forecasting, Scheduling, Real Time Management, and Reporting. Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 25-26 October 2017, Wednesday – Thursday Time: NZT 8:30 – 5:00pm. Workforce Management 1-2-3 provides participants with the theory…

$2613

Contact Centre Supervision Classroom Course Course Outline


November 29 - November 30

Mercure Hotel,
8 Customs St. East
Auckland,1010New Zealand

This two day Classroom course is a series of 10 core programs that provides a complete range of Team Leadership topics for contact centre leadership, new or experienced.   Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 29-30 November 2017, Wednesday – Thursday Time: NZT 8:30 – 5:00pm.   The Contact Centre Supervision Classroom Course provides participants with proven approaches for selecting the right staff, monitoring and measuring performance, making best use of contact centre…

$2,750

Quality Assurance and Customer Experience Measurement Course Course Outline


January 24, 2018 - January 25, 2018

New Zealand

This two day Classroom course is a series 7 core programs to strengthen your Quality Assurance and Customer Experience Measurement programme.  Venue: Little Barrier Room, Mercure Hotel, 8 Customs St. East, Auckland New Zealand Date: 24-25 January 2018, Wednesday – Thursday Time: NZT 8:30 – 5:00pm. Quality Monitoring and Assurance plays an integral role in shaping culture and behaviours within contact centres.  All employees will have a tendency to behave according to how they are measured, and as such ensuring…

$2,750
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