Survey Research

Great Outcomes works closely with our clients to create the right survey methodology and questionnaire to meet client needs and goals. Great Outcomes manages all research design, analysis, and client account management relationships including presentations and reporting. We use a specialised survey platform; QuestionPro to facilitate data collection, data storage, and to ensure security and confidentiality.

Contact Great Outcomes now about your customer and staff survey needs.

  • Customer Experience Monitoring

    Great Outcomes’ Research services can manage your end-to-end customer experience measurement and reporting. 

    Great Outcomes can design and manage your customer feedback and monitoring programme to report on your service performance for customers. We use online real-time tools to undertake customer experience research following actual service interactions. These can be completed via your IVR or using our online email survey tool. Self-completion surveys are quick and extremely cost-effective for managing individual, private responses, and to manage large data samples collected from groups such as daily post-call surveys. Responses can be captured through a range of digital formats for customers to engage with the survey data collection process; including private URLs, QR codes, and mobile SMS/Text response on any device (pc, tablet, smartphone). IVR surveys can easily be integrated with a questionnaire in QuestionPro giving our clients more options on how to interact with customers for survey completion.

    Ask usabout Customer Experience Monitoring.
  • Staff Experience Monitoring

    Great Outcomes’ Research services will manage your internal experience measurement and reporting. 

    Great Outcomes is also experienced in managing internal staff survey programmes, and finds self-completion surveys very effective for managing these research needs. Staff responses can be collected though any device; PC/laptop, smartphone (IOS and Android) or tablet.

    As an independent research company, the survey process allows respondents to freely express their responses with complete anonymity resulting in an unbiased, independent report with higher response rates. Analysis and interpretation is completed by Great Outcomes, allowing recommendations for operational changes, improvementsbased on actual survey findings. We work closely with our clients to achieve their aims and goals, with regular results leading to prompt improvement.

    Ask usabout Staff Experience Monitoring surveys.
  • Mystery Shopping

    Great Outcomes’ Mystery Shopping services provide for all customer interaction channels; contact centre, phone, email, online/chat, and face-to-face retail services. 

    When you require experienced, professional mystery shoppers to complete live interactions with your staff ask Great Outcomes about our capability and pricing. We draw upon national fieldforce resources to complete work in all main cities in New Zealand, or alternatively phone and online based shopping if required.

    Our mystery shopping research is an extensive, thorough method providing insightful data for clients.

    Ask usabout your Mystery Shopping
  • Qualitative Research

    Great Outcomes provides Qualitative as well as Quantitative research methodologies.  

    Our Qualitative research uses appropriate research approaches for each client study including one-on-one interviews, focus group discussions, group facilitation, or semi-structured questionnaire designs. Where necessary phone based qualitative interviews are used such as for business-to-business research. For large scale organisation change research we have used staff workshops and personal interviews very successfully.

    Ask usto assist with your Qualitative Research needs..
  • 2015 Voice of the Customer NZ

    Study on the presence and usage of VoC in New Zealand.

    This research study explores Voice of the Customer (VoC) management practices and organisational experience in New Zealand today. Full of insightful and revealing practices and experiences of organisations across New Zealand relating to the collection, management and use of customer feedback and survey data.


    Click here to download your complimentary report.

  • QuestionPro

    A survey platform that is utilised by Great Outcomes to facilitate survey data collection, data storage, whilst ensuring privacy and security. 

    QuestionPro is used widely by Academic institutions, Fortune 100 companies, small businesses and individual researchers. QuestionPro technology has cutting edge features including a wide range of survey logic and custom survey designs that can be modified according to clients’ needs, and online, detailed reporting tools.


Great Outcomes is a Corporate Member of NZ Research Association.

Research Association New Zeland

Contact Great Outcomes now about your customer and staff survey needs.