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VERSION:2.0
PRODID:-//Great Outcomes - ECPv4.2.5//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-WR-CALNAME:Great Outcomes
X-ORIGINAL-URL:http://www.greatoutcomes.co.nz
X-WR-CALDESC:Events for Great Outcomes
BEGIN:VEVENT
DTSTART;VALUE=DATE:20180124
DTEND;VALUE=DATE:20180125
DTSTAMP:20180124T111445
CREATED:20141124
LAST-MODIFIED:20171001
UID:645-1516752000-1516924799@www.greatoutcomes.co.nz
SUMMARY:Quality Assurance and Customer Experience Measurement Course
DESCRIPTION:This two day Classroom course is a series 7 core programs to strengthen your Quality Assurance and Customer Experience Measurement programme. \nVenue: Little Barrier Room\, Mercure Hotel\, 8 Customs St. East\, Auckland New Zealand\nDate: 24-25 January 2018\, Wednesday - Thursday\nTime: NZT 8:30 - 5:00pm.\nQuality Monitoring and Assurance plays an integral role in shaping culture and behaviours within contact centres.  All employees will have a tendency to behave according to how they are measured\, and as such ensuring that measurement criteria is fully aligned to organisational objectives is absolutely paramount to a successful Quality Assurance and Customer Experience Measurement programme.\n\nThe cost to attend this 2-day training course is $2\,750 (+GST NZ only) per person. The seminar fee includes a workbook\, references\, and all meals and refreshments.\n\nAll attendees who pass the Mastery test at the end of the course will receive a certificate.\n\nRegister below and pay online to secure your place.\n\nModules covered:\n\n \tBuilding a Quality Monitoring Form - Part 1\n \tBuilding a Quality Monitoring Form - Part 2\n \tDefining Call Standards: What a Call Should Sound Like\n \tCalibration Corner: Best Practices in Calibration and Scoring\n \tBasics of Call Coaching: Techniques for Shaping Call Behaviors\n \tVoice of the Customer: Developing a Systematic Listening/Feedback System\n \tMaking the Most of QM: Optimising Monitoring/Recording Technology\n \tWritten Communications Quality Monitoring: Writing the Right Way\n\nIf interested in these electives\, please don't hesitate to send an email to enquiries@greatoutcomes.co.nz\n\n \n\n \n\n\n\n\n// 
URL:http://www.greatoutcomes.co.nz/event/qmas/
LOCATION:New Zealand
CATEGORIES:Quality Monitoring & Assurance,Training Courses
ATTACH;FMTTYPE=image/jpeg:http://www.greatoutcomes.co.nz/wp-content/uploads/2014/11/QA_FI.jpg
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