Privacy Policy & Terms of Use

Last updated: 28 November 2025

Privacy Policy
‍
This page aims to help you understand what personal information we collect, why we need it, how we handle and process it, and what your rights are in regards to your personal information.  Great Outcomes adheres to best practices when it comes to the collection, handling, and protection of personal data. We are committed to complying with the relevant and applicable privacy laws and regulations of Australia and New Zealand.  

1. Who We Are Here

At Great Outcomes, we deliver unified communications and contact centre solutions.

Great Outcomes operates in Australia and New Zealand, helping businesses with cloud-based communication solutions.  If you have any questions, please contact us at your desired location:

‍Australia Head Office L5, 440 Collins Street, Melbourne Phone: +61 3 7046 4850 Email: enquiries@great-outcomes.com
‍
New Zealand Office 8b Komaru Street, Remuera, Auckland 1050 Phone: +64-9-523 1400 Email: enquiries@great-outcomes.com

2. What Information We Collect To fulfil our client obligations, deliver our services, and improve user experience, we may collect and process certain personal information. This personal information may include:

‍Contact details: name, email address, phone number, and social media handles

‍Professional information: company name, job title or role

‍Transaction information: billing and payment details

‍Technical information: IP address, browser type, device information, and website usage data. We also use cookies and similar technologies — see Section 9 for further details

‍Submitted information: content provided through website forms, surveys, feedback submissions, or event registrations

‍Communication records: messages and interactions with our team or AI voice agent, whether in person or via calls, emails, social media, or other communication channels

‍Audio and visual information (if applicable): recordings of webinars, online events, training sessions, or customer service calls. Where required, we will notify participants when the recording is taking place.
‍
3. How We Collect Information

We collect information directly from you when you:

- Engage our services; including interacting with us over the phone, in person, or online
‍
- Attend an online or in-person Great Outcomes event
‍
- Visit our website or social media pages
‍
- Submit a contact form
‍
- Register for events or downloads

- Subscribe to newsletters

We may also collect personal information from publicly available information, such as social media profiles, so that we may better deliver our services.
‍
4.  How Do We Process Your Information

We use personal information for many different reasons relating to our functions, activities, and services.

These include:

-  To provide services and support via phone, email and in-person

- To respond to your enquiries

- To receive customer testimonials

- To carry out B2B related services

- To communicate with you about our services, provide customer care, and to improve your personalised experiences

- To improve our internal business processes; train personnel, answer your queries, address specific feedback, and otherwise update and maintain our records so that we may communicate with you  

- We may use your personal information to send marketing and communications materials so we can tell you about us, our services, activities, and relevant industry updates. Some examples of our marketing communications include events, webinars, conferences, emails, texts, phone calls; from our team or AI agents. Marketing preferences can always be changed or updated, please refer to Section 13 to get in touch.  

- Some Great Outcomes events and webinars may be recorded, whether that is photographs, audio recordings and/or videos. Such materials may then appear respectively on our website, social media, or promotional material

- We may contact you about our events, services, or news of that we feel may be of interest, this will be based on either your consent or legitimate interests to provide you with communications where we may do so, within the limits of the applicable laws

- We may use personal information to improve our services, activities and website experiences

- To meet and comply with legal obligations, and where needed, to audit our internal processes and policies to meet compliance obligations - To protect both our and your rights, as well as prevent fraudulent activities.  
‍
5. Sharing Your Information

We do not sell your information. We may share your information in the following circumstances, where you would reasonably expect us to disclose your information. For example, we may share it with:

- Staff and contractors
- Technology providers (for the purpose of IT support and hosting)
- Professional advisers
- Legal authorities if required
‍
6. International Transfers

Your information may be accessed or stored across Australia and New Zealand, with safeguards in place.  We may disclose personal information to third-party service providers who process the information to provide us critical services. Where we disclose your personal information to third parties overseas, we take appropriate and reasonable steps to make sure data security and privacy practices are maintained.  We will only disclose to overseas third parties if legally obligated.
‍
7. Your Rights

If you have any questions and/or concerns about the handling of your personal information, please get in touch with us at any time via the contact details provided in Section 13.  You can request access to or correction of your personal data, unsubscribe from marketing, or request deletion.
‍
8. Data Security

We take reasonable steps to protect your data and to keep personal information confidential and secure, yet online transmission is never 100% secure.  
‍
9. Cookies & Website Tracking

‍The Great Outcomes website may use cookies for analytics and marketing.  Our website analytics help us understand visitor traffic so we may improve our services and remember preferences.  We do no use cookies to identify you, but just to improve your experience on our website. You can manage cookies in your browser settings. Please be aware, if you remove or block cookies then your browsing experience and website functionality may be affected.  
‍
10. Data Retention

We will retain your personal information for as long as necessary to deliver the products and/or services you have requested, and for as long as we are legally required to keep these records for compliance and auditing purposes. In most cases, personal information is stored for an average period of 12–18 months, unless a longer retention period is required to meet legal, contractual, or operational obligations. Your marketing preferences will be respected at all times. You may withdraw your consent for marketing communications at any time by contacting us using the details provided in Section 13.  
‍
11. Third-Party Links

The Great Outcomes website may contain links to external third-party websites. These external links have their own privacy policies. Please note, we are not responsible for the privacy practices of external sites we may link to and cannot accept responsibility with the handling of your personal information by these websites.  Third party external websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies. .
‍
12. Policy Updates

We may update this policy to reflect changes and/or updates to how we handle or process personal information, as well as to respond to new legal obligations and requirements. We encourage you to review our policy from time to time to understand any relevant updates to our privacy practices. Changes made to our Privacy Policy will be posted with the revised date.
‍
13. Contact Us

‍ If you have any questions or concerns regarding how we handle your personal information or this Privacy Policy, please contact us for assistance as below:

Email: enquiries@great-outcomes.com AU: +61 3 7046 4850 NZ: +64-9-523 1400
‍
Terms of Use
‍
1. About Us

‍This website is operated by Great Outcomes.  “Great Outcomes”, “we”, “us”, and “our” means Great Outcomes Ltd.  Website means “https://www.greatoutcomes.co.nz/”  Australia Head Office L5, 440 Collins Street, Melbourne
‍
New Zealand Office 8b Komaru Street, Remuera, Auckland 1050 Email: enquiries@great-outcomes.com
‍
2. Use of Website / Acceptance of Terms

By accessing and using this website, you agree to these terms to use this website lawfully and not to disrupt its functionality or security.  If you are accessing and using this website on the behalf of another person and/or organisation, you confirm you are authorised to do so and agree to the terms on this persons’ behalf, and they by extension, are bound by these terms.  If you do not agree to these terms or are not authorised to access or use the website, then you must immediately stop doing so.  
‍
3. Intellectual Property

All website content is owned by Great Outcomes (including all information, data, text, photographs, videos, recordings). Reproduction is not allowed without written permission.
‍
4. Information Accuracy

‍ Information is provided as general guidance. We make no guarantees about its accuracy. We make no guarantee that the website is appropriate or available for use in all countries, or that the content is accurate or satisfies the laws of every country. You are responsible for ensuring that your access to and use of the website is not prohibited in your country, and for your own compliance with applicable local laws.  
‍
5. Links to Other Websites

‍We are not responsible for third-party websites linked from our site.  

‍6. Limitation of Liability

We are not liable for any damages arising from the use of our website. Your use and access of this website is at your own risk.  To the maximum extent permitted by the law, we are not liable or responsible for any loss in the connection with these terms, the website or your access and use of the website.  
‍
7. Privacy

‍Use of the website is also governed by our Privacy Policy.
‍
8. Governing Law

‍These terms are governed and construed in accordance with the laws of Victoria (Australia) or New Zealand, depending on your location.
‍
9. Changes to Terms

‍Terms may be updated at any time and will be reflected immediately on the website. You are responsible for ensuring you are familiar with the updated changes. Continued use implies acceptance of changes. If you do not agree to updated terms, stop using the services.  
‍
10. Contact Us
the Email: enquiries@great-outcomes.com AU: +61 3 7046 4850 NZ: +64-9-523 14