Events

Past Event: AFLW Grand Final - Networking Experience

Join Great Outcomes and Talkdesk for an exclusive afternoon celebrating women in sport and leadership.

We’re bringing together a select group of senior female professionals from the contact centre, IT and customer experience community to enjoy the 2025 NAB AFLW Grand Final. This is more than just a game, it’s a chance to connect, share experiences, and celebrate women’s achievements on and off the field.

29/11/2025, Saturday
Melbourne, Australia

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Past Event: Transforming Customer Experience with AI | Lunch & Learn Event

Join Great Outcomes, QPC & Genesys for an exclusive Lunch & Learn event that brings together industry leaders, senior professionals, and decision-makers to explore how AI is transforming customer experience and business performance.

This event is designed to provide you with valuable insights, real-world case studies, and practical strategies you can apply to your organisation, while enjoying a relaxed and engaging networking lunch.

13/11/2025, Thursday
12:00 PM - 2:00 PM (AEST)
Melbourne, Australia

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Past Event: Compliance Under Control: AI Tools for a Safer Contact Centre Webinar

Join Great Outcomes, TCN and our expert panel for a practical, forward-thinking webinar exploring how AI is reshaping compliance in contact centres across Australia and New Zealand.

09/10/2025, Thursday
11:00 AM (AEST) / 1:00 PM (NZT)
Online

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Past Event: Filet & Future with Talkdesk: A Taste of AI-Powered CX

Join us for an exclusive event showcasing how Talkdesk’s AI-powered customer experience platform is transforming contact centres across healthcare, outsourcing, and other key industries.

26/08/2025
12:00 pm - 3:00 pm
Sydney CBD, Australia

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Past Event: 2025 Contact Centre & CX Conference

Designed for senior professionals across Australia and New Zealand, this conference delivers exclusive insights into the latest CX and EX innovations, real-world AI case studies, expert panel discussions, premium networking, and a dynamic Exhibitor Hall, online and in person, showcasing the future of customer and employee experience.

16/05/2025
09:00 am
Hilton Hotel, Auckland & Online

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Past Event: 2024 CX Hybrid Event:
Applying Ai in your contact centre

On September 20th in Auckland, industry leaders explored cutting-edge advancements in AI and their significant implications for enhancing customer and employee experiences.

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