he 2025 Contact Centre & CX Conference, hosted by Great Outcomes, was a dynamic hybrid event that brought together industry leaders and innovators to share groundbreaking insights.
Following the tremendous success of the previous year, this year’s conference was held online on May 14–15 (Wednesday and Thursday) and culminated in an engaging in-person gathering on May 16 (Friday) at the Hilton Hotel in Auckland.
If you attended the event, whether online or in person, you can access the event lobby below using the email address you registered with.
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Our expert speakers shared insights on AI integration in customer experience, the impact of automation on customer and staff interactions, and strategies for improving operational efficiency. They cut through the hype to reveal the real-world applications of AI in contact centres, explored the emerging trends driving AI adoption, and provided practical strategies for implementing AI across the service journey and more.
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8b Komaru St, Remuera, Auckland 1050
enquiries@great-outcomes.com
+64 09 523 1400
L5,440 Collins St, Melbourne
enquiries@great-outcomes.com
+61 37 046 4850
