See how AI Voice Agents are helping organisations automate high-volume customer conversations, improve customer experience and create more efficient operations.
Wednesday, 18 November 2026 | 12:00–2:00 PM | 440 Collins Street, Melbourne
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Could routine customer requests be resolved without waiting for an agent?
AI Voice Agents can manage high volumes of customer conversations, from event invites, rebooking and delivery scheduling to renewals and more complex enquiries.
They can understand what the customer needs, take the next step, and resolve requests independently where appropriate, bringing in a team member when the conversation needs human support.
Join Great Outcomes for an exclusive Lunch & Learn featuring live demonstrations and practical examples of AI Voice in action.
See how it could fit into your operations, help customers get timely answers, and give your team more time for work that benefits from a human touch.
Who Should Attend?
This event is designed for:
CEOs and Managing Directors
Chief Customer Officers
Chief Operations Officers
Customer Experience Executives
Operations Directors and Senior Leaders
Contact Centre Executives
Digital Transformation and Innovation Leaders
Technology Decision Makers
Event Details
Date: Wednesday, 18 November, 2026
Time: 12:00 PM – 2:00 PM
Location: 440 Collins Street, Melbourne
Food and drinks will be provided.
In this session, you’ll see how AI Voice is being applied to real customer and operational scenarios, including:
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Live demonstrations of AI-powered customer conversations
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Real-world use cases already being used by organisations
Practical applications across bookings, deliveries, renewals and customer updates
Ways to improve efficiency by automating routine, high-volume interactions
Expert discussion on where AI Voice is heading and where human involvement still matters
Giles Potter is the Founder-Director of Great Outcomes, specialising in business transformation and customer experience.
Giles is recognised for driving innovation in service operations and implementing advanced technologies, including AI Voice solutions with strong compliance and data security. He is a sought-after technology advisor for organisations aiming to leverage AI.
Giles combines extensive cloud communications industry knowledge with deep commitment to helping leaders navigate the evolving landscape for improved capability and productivity.
Conor Doherty brings over 13 years of experience in customer communications, contact centres, and CRM integration, having held key roles at 8x8, Dialpad, and Talkdesk across both the UK and ANZ.
organisations
Throughout his career, he has guided organizations of all sizes, from agile teams to large enterprises in government, finance, retail, energy, and logistics, through major platform migrations and technology upgrades.
Today, Conor focuses on taking the hype out of emerging technology, helping contact centres practicalize and deploy AI voice agents that deliver real operational value.
Steve Reck is Technology Lead at Great Outcomes, where he builds the AI agents that handle the communications load for businesses: inbound calls, outbound calls, and SMS.
He takes a conversation a business is already having (or wants to be having) and builds an agent that handles it end to end, from conversation design through to integration, dashboards, and ongoing tuning. Platform-agnostic by design, he works across enterprises large and small operating in international logistics, insurance, real estate and professional services.
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Sometimes the trusted advisor, sometimes the builder, often both.
Why Attend?
AI Voice is moving beyond experimentation into real operational use.
This session will show you where organisations are applying it today, what types of customer interactions can be automated, and where human involvement still matters.
You’ll leave with practical ideas for applying AI Voice within customer service, operations and contact centre environments, whether you’re just beginning to explore AI or already scaling automation initiatives.
Places are limited and attendance is subject to confirmation.
Register your interest today and our team will be in touch to confirm your place at this exclusive Melbourne event.
8b Komaru St, Remuera, Auckland 1050
enquiries@great-outcomes.com
+64 09 523 1400
L5,440 Collins St, Melbourne
enquiries@great-outcomes.com
+61 37 046 4850
