Industry experts, legal voices, and customer leaders share insights on the biggest compliance challenges facing contact centres today - plus how AI tools can help you stay ahead.
.png)
Exec. Vice President of Asia-Pacific
TCN
Liahona Tiatia is Executive Vice President & Executive Director of Asia Pacific at TCN, leading regional operations, sales strategy, and client success in the contact centre sector. With over three decades of experience, he is a trusted leader in cloud-based communications, helping businesses boost performance, stay compliant, and adopt AI and automation across omnichannel environments. Li has worked across the Americas, EMEA, and APAC, delivering scalable, compliant, and customer-focused solutions in highly regulated industries. His expertise and forward-thinking approach make him a sought-after voice on compliance, technology, and operational excellence.
.png)
CEO
ACDBA
Currently serving as Chief Executive Officer of the Australian Collectors & Debt Buyers Association (ACDBA), Jacob Maiore advocates for ethical standards, best practice compliance, and industry development across the collections sector. Before launching Tutela, Jacob spent over a decade at Axess Recoveries & Collections, progressing through roles from Collections Officer to CEO. Tutela serves as a partner to a variety of organisations across Australia, delivering scalable, operational, governance, and technical support. With a background spanning governance, complaints handling, digital transformation, and industry advocacy, Jacob brings a deep and balanced understanding of compliance in action, particularly where technology intersects with real-world service delivery.
Founder & Director
Great Outcomes
Giles Potter is the Founder-Director of Great Outcomes, specialising in contact centre transformation and digital customer experience. With extensive leadership experience, Giles is recognised for driving innovation in customer service operations and implementing advanced technologies, including AI solutions, to ensure compliance and operational excellence. He is a sought-after technology advisor for organisations aiming to leverage AI responsibly in contact centres, focusing on practical strategies for regulatory compliance and ethical deployment. Giles combines deep industry knowledge with a commitment to helping leaders navigate the evolving landscape of AI for improved capability, productivity, and increased CX and Staff Experience.
.png)
Senior Sales Engineer
TCN
Jon brings deep experience in cloud call center software, guiding clients through smooth implementations while providing ongoing support that’s both responsive and strategic. Known for building trusted relationships and driving long-term success with scalable solutions.
.png)
Partner
Hesketh Henry
Julika Wahlmann-Smith is a Partner in the Corporate and Commercial team at Hesketh Henry. She advises clients on a wide range of corporate and commercial matters, including mergers and acquisitions, foreign investment, commercial contracts, distribution agreements, consumer law, and intellectual property rights. Julika also contributes regularly to publications of the Global Advertising Lawyers Alliance, where Hesketh Henry is the New Zealand member, writing on topics such as the Privacy Act, advertising codes, and regulatory rules.
.png)
.png)
